Shipping policy

Thank you for shopping with Soft Step Socks. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed.

Shipping Times

United States

Estimated delivery time: 5–10 business days

Canada

Estimated delivery time: 7–14 business days

United Kingdom

Estimated delivery time: 5–10 business days

Australia & New Zealand

Estimated delivery time: 7–15 business days

Europe

Estimated delivery time: 7–15 business days

Rest of the World

Estimated delivery time: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Free Standard Shipping on all orders.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow 24–72 hours for tracking information to become available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, we cannot guarantee replacement or refund. Please contact us immediately if you notice an error in your shipping details.

Lost, Stolen, or Delayed Packages

Soft Step Socks is not responsible for packages lost, stolen, or delayed by shipping carriers.

If your package appears lost, please contact the carrier first. If you need assistance, our support team will do our best to help investigate the issue.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government. These charges are the responsibility of the customer.